Payment & Cancellation Terms
The following payment and cancellation terms form part of our Booking Conditions that become active when we confirm your booking.
Payment Terms
Unless specifically agreed otherwise, in which case payment details will be confirmed by Blue 0 Two in your booking confirmation, payments will be due within the following time-frames, depending on the type of booking you make.
Bookings
An individual booking is defined as five (5) or less spaces booked with customers travelling on the same vessel, on the same departure date, under the same booking reference. For individual bookings:
| Period before departure by which booking was made | Deposit |
|---|---|
| More than 180 days | 15% of the total invoice value |
| 180 – 91 days | 40% of the total invoice value |
| 90 days or less | 100% of the total invoice value |
Group Bookings
A group booking is defined as six (6) or more spaces booked with customers travelling on the same vessel, on the same departure date, under the same booking reference. Unless otherwise stated, for group bookings:
| Period before departure by which booking was made | Deposit |
|---|---|
| More than 270 days | 2% of the total invoice value |
| 270 – 181 days | 15% of the total invoice value |
| 180 – 91 days | 40% of the total invoice value |
| 90 days or less | 100% of the total invoice value |
PLEASE NOTE: When an existing travel contract with us is amended and departure dates postponed, we reserve the right to hold existing deposits paid against the amended travel contract without making cash refunds. All deposits held will be honoured against the amended contract of travel.
Cancellation Terms
Since we incur costs in cancelling your arrangements, unless specifically agreed otherwise, in which case payment details will be confirmed by Blue O Two in your booking confirmation, you will have to pay the cancellation charges as follows:
Individual Bookings
| Period before departure in which you notify us | Cancellation Charge |
|---|---|
More than 180 days |
15% of the total invoice value (or deposit amount paid, whichever is greater) |
| 180 – 91 days | 40% of the total invoice value (or deposit amount paid, whichever is greater) |
| 90 days or less | 100% of the total invoice value (or deposit amount paid, whichever is greater) |
Group Bookings
| Period before departure in which you notify us | Cancellation Charge |
|---|---|
| More than 270 days | 2% of the total invoice value (or deposit amount paid, whichever is greater) |
| 270 – 181 days | 15% of the total invoice value (or deposit amount paid, whichever is greater) |
| 180 – 91 days | 40% of the total invoice value (or deposit amount paid, whichever is greater) |
| 90 days or less | 100% of the total invoice value |
Please note that insurance premiums and amendments charges are not refundable in any circumstances.